The most likely reason for failure during your eSIM profile setup is that your phone is actually SIM locked. Please find out from your vendor if you can use any SIM with your phone. If you are certain that your phone has no restrictions, please contact our Support.
On iPhones you can check if your device is SIM locked following these steps:
Open Settings -> General -> About -> scroll down until you find: Network Provider Lock
Here you will see if your device has SIM restrictions.
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