What if I change my device?

No worries, in the case that you got a new phone, please make sure to remove your Tunz eSIM profile from your old device first.

You can do this by going to your Settings App.

For Apple devices open "Cellular/ Mobile Data", select your Tunz eSIM and tap on “Remove Data Plan”. 

For Google devices choose "Network & Internet", select "Advanced" and tap on "Erase eSIM".

For Samsung devices, please choose "Connections" => "SIM card manager", select your Tunz eSIM and tap on "Remove".

Now you can log in on your new device and your Tunz App will offer you the option to set up your Tunz eSIM on the Data Plans dashboard.

In case you forgot to remove your Tunz eSIM from your old device and don't have access to it any longer, please contact support.